We are committed to ensuring that nobody receives less
favourable treatment for an unfair reason. We recognise that in the UK,
unfair reasons are considered to be those enshrined within our legislation
and consequently our commitment to equality must always be read in
conjunction with our commitment to diversity.
‘Valuing everybody as an individual’, (Chartered Institute
of Personnel and Development). This means that we not only promote equality
on the basis of discrimination legislation but in terms of all other
Our values are also based on our belief that Diversity enriches our personal
and professional experiences and that much of the success of Norman Mark has
resulted from this.
Our commitment is not tokenistic: it is a deeply held belief based on our
personal experiences as well as our observation of, understanding and empathy
with those individuals and groups. It is reflected in all aspects of our
• In the learning environment - we strive to promote and role model
anti-discriminatory language and practice, inclusion and flexible training,
taking into account the diversity of learning styles. We challenge
discriminatory language and behaviour and commit to feedback to clients any
concerns arising in this respect during training days.
• Recruitment and Management of Trainers and Centre staff - Pre-interview
information highlights our commitment to Diversity and Equality and our
interview process ensures that applicants share our values and beliefs and
are able to put these into practice in the course of their work e.g.
appropriately challenging individuals or groups within the learning
environment. The manner in which appointments are made is consistent with
current Good Practice.
• Our written documentation: our policies and procedures, Trainers’ Handbook,
learning programmes and course profiles. ‘Person Centred’ principles
(sometimes referred to as ‘Rogerian’) underpin our work. These principles
have much in common with those of ‘Diversity’: these principles can be seen
clearly throughout our written documentation and are made ‘live’ during our
transactions with others both within the learning environment and outside of
Our Code of Practice ensures that our commitment to Diversity and Equality is
unambiguous and remains uncompromised at all times.