Course Profile

Course Profile: Support/Care Planning (1-3 Days)
This course aims to provide the knowledge and skills awareness required to enable workers to construct effective, progressive and systematic Support/Care Plans based on the five stage model. Planning will be explored in terms of Good Practice, potential challenges and Person Centred work. The advantages of using Support Plans as a support tool are considered as are the tensions involved.
The experience of service users will be a prominent feature of the learning experience and this should consequently lead to them experiencing more empathic and respectful support. The course is set in the context of the Care Act (2014), supports the Social Care Commitment and will help organisations meet the CQC Fundamental Standards. It connects to the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (Skills for Care and Skills for Health, 2013)
The course provides some knowledge for
NHS KSF Core 1.2; HWB1.2; HWB2.2
Care certificate: 1, 3, 4, 5, 7, 14
HSC: 026; 028.3; 021.1; 021.2; 021.3; 024; 2013; 203.1; 203.2; 3020
The course is designed for care and support staff working in all settings. The course would also be useful for those without previous training, participating in Induction or wishing to refresh learning.

Learning outcomes

By the end of the course learners should understand:

  • What is meant by ‘human need’ and how people are affected when their basic needs are not met
  • What is a Support/Care plan; the process and the relationship with Risk Assessment
  • The benefits for Adults receiving services, workers, the organisation and others involved
  • The Standards that guide working with Support/Care Plans
  • How to work in an ethical, ‘Person Centred’ way, underpinned by Diversity principles
  • How to ensure that Support/Care plans are used positively in the person’s interest:
    -A team approach -Multi-agency input -Supervision
  • The need to make the best use of resources, including those within the general community
  • The structure and components of 5 stage model
  • How to make an Assessment:
    -Interviewing skills –Observation -Documentation etc
  • How to facilitate Goal Setting and plan to meet Goals
  • Appropriate recording and different formats
  • How to Implement the plan and barriers that are likely to emerge
  • How to respond to these barriers
  • The need for ongoing Evaluation and to respond flexibly to changing need
  • The different ways in which the plan is evaluated on an ongoing basis
  • How to organise a more formal Review and different ways in which this can take place
  • How to maximise the person’s input and promote their independence, dignity and self-esteem
  • What to do if the person cannot or will not actively engage in the process
* The depth of knowledge covered will be limited by time constraints on a one day course

Training methods utilised include: Presentations, Role-play, Trust exercises, Word-storming, Feedback, Discussion, Tutor presentations, PowerPoint, Group work, Handouts